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I am very glad I contacted Toyota through the CONTACT TOYOTA button on the website. A real person took charge of my problem, and I was able to get the upgrade I paid for, through the dealer that first sold me the upgrade. It took too long, but going through Toyota was probably less stressful...

No -- but I demanded to know if they sold me the right part. After 3 weeks, they're still not sure! Anyway, I'm taking it to the dealer on 2/23. They promise to figure it out then.

Run-around from Toyota I sent a message to Toyota through the Contact Toyota form on Toyota.com. They sent me to the dealer's Customer Relations Manager, who was very polite but only repeated what the service writer told me. I fed that back to Contact Toyota and am still waiting for a...

I bought new a 2012 Corolla S with navigation. That was 18 months ago, and I want to get a refresh on map data because of new roads in my area. Parts dept. at the dealer from which I bought the car told me there was no map update, but that I had to buy a navigation upgrade, PN 86272-HDD07-00...